Rating your order is a great way to recognize your shopper for— 

  • communicating proactively, 
  • picking excellent replacements, and 
  • going above and beyond.  

We also appreciate hearing about your experience when it’s not what you expected. You have 14 days after your order is complete to share your feedback. Sharing this feedback helps your shopper improve their service. 

How to rate your order 

To rate your order in-app, follow the prompts in the rating pop-up after your order is complete. You can also select the order under Account > Orders and tap Rate.

To rate your order on the website—

  1. Go to Your orders.
  2. Click Rate & Tip on the order and follow the prompts.

Include details about your service that affected your experience.   

Considerations for rating your order

If you’re not satisfied with your experience, here are a few areas where your feedback is helpful—

  • Responsiveness: Let us know if you felt that communications with your shopper could have been better. 
  • Order and delivery instructions: You may put notes on your order for selecting certain items and replacements, or putting them in a particular place when they’re delivered. We understand it's important to you for your shopper to follow these instructions, and we want to know when this doesn't happen. 
  • Professionalism and courteousness: If you have concerns about how your shopper handled an interaction, including discussions about tipping, your feedback is essential. 

Your feedback is valuable and helps shoppers provide the best possible service. 

Thanks for taking the time to help shoppers improve!